Are you a highly experienced Independent Consultant and service operations specialist looking to widen your network of opportunities?

Gobeyond Partners APAC is a new type of consulting firm that partners with clients to solve complex customer journey challenges. By combining deep sector expertise with an award-winning approach to client service and value, we bring our clients’ transformation vision to life. We operate globally – understanding what it takes to transform organisations in the face of changing customer behaviours, cost pressures, and legacy systems.

As part of the Webhelp Group, you will join a community of more than 120,000 people across more than 200 locations in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands.

As a Gobeyond Partners APAC Associate, you will be respected for the capability you bring, you will work with experienced colleagues, and work across a range of project types and sectors in different locations.

About you

• You have at least 2 years of experience in a top management consulting firm or
• You are an industry expert with a strong leadership record with at least 10 years of experience and a clear industry or functional focus or
• You have great general consulting experience but your real capability is in service operations:

1. Analysing customer journeys to design and implement significant improvements, covering process, people and technology
2. Designing operating models that deliver an organisation’s strategic intent
3. Leading ground-breaking change in operations areas
4. Increasing customer service effectiveness
5. Operational Excellence coaching and leadership

• You have a deep understanding of operations management within and across service sector organisations: Financial Services; Utilities; Higher Education; Managed Services; Telecoms; Retail or similar businesses.
• You have the experience and ability to analyse operational data to understand capacity vs demand and performance at an individual, team and function level.
• You are a natural relationship builder, enthusiastic, creative and credible with senior stakeholders – at ease with complex situations, bringing clarity where there is none, whilst not losing sight of the big picture.
• Equally important are your broader business skills and experience, we will of course expect you to have excellent communication skills (both verbal and written – generally PowerPoint)

Take this opportunity to advance your career with our collaborative team of game-changers.

This is a contract-based role, with duration of engagement dependent on project availability.

While we are flexible with location, the candidate should ideally be based in South-east Asia. Travel may be needed depending on project requirements.

Open to any freelancers from Singapore, Malaysia, Philippines and Thailand

Apply for this exciting role here