KNOWLEDGE BANK

In this rapidly changing business environment, customer-led transformation can enable firms to tackle these challenges, get ahead of potential disruptors, provide the proper channels to retain customers, and become agile enough to pivot when consumer behaviours inevitably change. 

In the past decade, customer experience (CX) professionals have faced an ongoing conundrum: how do they balance the desire to adopt digital, self-service, and automation technologies with the need to develop deeper, more human relationships with customers?

Whether you've just arrived on the little red dot, or you're changing direction in a new career path, making connections and building your professional network is critical to your future success. In this blog post we share tips and resources for success in networking in Singapore.

Singapore's STEM economy has advanced in the last decade, and progress has been observed to increase women's participation in the labour force, and in STEM industry.

The budget announced last week raises an important consequence on which action may be required by British expatriates, potentially urgently.

Gobeyond Partners recently announced the launch of its new Nudge Practice with the appointment of Richard Chataway as Director of Behavioural Science. In this piece, he gives a glimpse of how your organization can optimize its customer experience (CX) with the power of pioneering behavioural science.

"The Metaverse has the potential to be a disruptor” - Effective horizon scanning means being aware of upcoming trends. The Metaverse is a disruptive force coming ever closer – how will you harness it for your business?

The Singapore Budget announced by Deputy Prime Minister Lawrence Wong on 14 February 2023 was designed to assuage the anxiety of many Singaporeans over rising costs and housing, and maintain Singapore’s competitive advantage in an increasingly uncertain and polarised world.

Sustainable finance is a topic that has been gaining importance for governments and businesses across the world. During the MoneyLIVE APAC conference in Singapore in September 2022, Gobeyond Partners hosted a workshop to explore this issue with industry leaders and experts across the financial services ecosystem in Asia.

Deloitte Center for the Edge's latest report delves into the metaverse developments in the 12 selected Asian economies, and the potential strategies they may adopt to realize the full economic potential of the metaverse.