What's made them Finalists

Sirva's wide network and excellent industry relations have enabled them to build comprehensive solutions to cater to their clients unique relocation needs. This, coupled with their resilience, flexibility, agility and adaptability in challenging situations has enabled them to them build a profile of service excellence. 

Resilience in Challenging Situations 

As border restrictions were lifted and international travel resumed in 2022, it was an extremely challenging year for assignees moving into Singapore. The severe shortage in supply of rental units caused rental costs to skyrocket, school places were harder to secure, and assignees stress levels were beyond the norm as they navigated their new move.

To help their clients cope with the volatile rental market, Sirva provided monthly updates to keep clients informed of the latest rental trends in the market. The team also acted proactively to highlight areas which could potentially be roadblocks to assignees. They helped clients achieve cost savings of up to 60% through their virtual home search services in replacement of traditional in-person services.

Regular briefing calls were held with assignees to educate them on current housing market conditions and guide them in successfully leasing a home. They also worked closely with an esteemed panel of realtors to ensure they adhere to highest professional standards and latest documentation process. In addition, Sirva reviews all rental documents and assists the employees on their move into the property by providing referrals on the signing up of utilities and other miscellaneous services.

Swift Deployment of Resources for an Urgent Group Move

Last year, Sirva received an urgent request from Hewlett Packard Enterprise (HPE) to move over 700 employees from a highly fractious environment to numerous locations in Asia Pacific within three months as they prioritized hiring and the internship program. Exceeding three times their usual volume, led by Sirva's Singapore Account Management team, the scope of work consisted of policy counselling, temporary housing arrangements, transportation to destination and expense management.

The urgent nature of the move coupled with an unexpectedly large volume catapulted Sirva to effectively allocate resources to ensure assignees were fully supported. Securing high number of properties within a short timeframe was challenging but having the industry’s strongest network of temporary housing partners, Sirva was able to secure suitable accommodations well within the deadline. 

Unparalleled Client Support through Strong Networks & Service Coordination

Last year, one of their clients, Standard Charted Bank (SCB) needed temporary accommodations for 150 employees scheduled to arrive in Singapore. Singapore was experiencing rental accommodations supply crunch in 2022 and rental prices skyrocketed. To align expectations, Sirva’s Destination Services Program (DSP) team provided regular and timely updates to SCB regarding the current rental market condition, industry practice and norms. Digital request templates were created to facilitate fast and consistent exchange of information.

Although it was challenging to secure 150 temporary accommodations within a short timeframe, Sirva’s wide network and good relations resulted in securing home bookings that were within SCB’s budget in a desirable location.